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Technical support

  1. Installation Guide: Provides detailed steps and instructions on how to install, connect and configure the sensor faucet.

  2. Troubleshooting: Assists users to identify and resolve possible faults, problems or malfunctions of the sensor faucet.

  3. Maintenance Recommendations: Provides maintenance recommendations, including regular cleaning and maintenance of sensor components to ensure long-term reliability and performance of the faucet.

Installation Instructions

The following are general guidelines for installing a sensor faucet. Please note that there may be some differences between different brands and models of sensor faucets, so before installing, always refer to the installation manual of the specific product you purchased.

Prepare tools and materials:

Screwdriver or wrench

Adjustable wrench (for connecting water pipes)

Leak-proof belt

Shut off the water supply: Before you begin installation, make sure you shut off the main water supply to stop the water flow.

Remove the existing faucet: Use a screwdriver or wrench to remove the existing faucet, including removing the water line connection.

Prepare the installation location: Place a sponge mat or other protective material over the sink to protect it from damage.

Installing a sensor faucet:

a. Place the base of the sensor faucet into the hole on the sink. b. Secure the base using the screws under the base to ensure the faucet is firmly fixed.

Connect the water pipe:

a. Use an adjustable wrench to connect the hot and cold water pipes to the water inlet port of the sensor faucet. Make sure the connection is secure and do not over-tighten.

Connect the induction power supply:

a. The induction faucet requires power. Connecting to a power source may require connecting an electrical cord or batteries, depending on the faucet model. b. Connect the power supply according to the instructions in the product manual and ensure that the wires are secure.

Testing and Adjusting: Before turning on the main water supply, test the function of the sensor faucet. Adjust the sensing range and water flow time as needed.

Turn on the main water supply: Once you have made sure everything is in place, slowly turn on the main water supply and check for any leaks or problems.

Complete the installation: Make sure the sensor faucet is functioning properly and that all connections are securely fastened. Clean the faucet surface to ensure a neat appearance.

Please note that this is only a brief installation guide and you should carefully read the product manual of the sensor faucet you purchased before installation. If you have any questions about the installation process, it is recommended that you contact relevant professionals or technical support teams for help.

Troubleshooting

If your sensor faucet is malfunctioning or not functioning properly, here are some possible troubleshooting suggestions. Please note that these suggestions are for guidance only and specific troubleshooting steps may vary by make and model. Before performing any troubleshooting steps, always refer to your product manual for precise guidance.

Check the power supply:

Make sure the power supply of the sensor faucet is connected correctly and the wires or batteries are working properly.

Check if the battery is dead, if it is battery powered, replace the battery.

Make sure the power switch is in the correct position.

Check the sensing range and sensitivity:

Check if the sensing range is blocked, for example, if an object is blocking the sensing area, the faucet may not activate correctly.

Adjust the sensing range and sensitivity settings according to the instructions in the product manual.

Clean the sensor area:

If the sensor area is dirty or scaled, it may affect the normal operation of the sensor. Gently clean the sensing area to ensure the surface is clean.

Check water flow:

Make sure the water flow valve is fully open to ensure sufficient water pressure to activate the sensor faucet.

Check whether the water flow is smooth. If there is a blockage, the water flow may be blocked.

Check the wire connections:

If the faucet is connected by wires, check whether the wires are connected correctly and whether there is any damage.

Restart:

Try turning the faucet off and then back on again after a few minutes; this can sometimes resolve temporary issues.

View product brochure:

Make sure you have the product manual that came with your sensor faucet and check the troubleshooting section for more information and solutions to common problems.

Seek professional help:

If you are unable to resolve the problem, or believe that professional technical support is required, please contact the manufacturer of the sensor faucet or an after-sales service center for assistance.

In summary, when a sensor faucet malfunctions, the best course of action is to refer to your product manual and follow the manufacturer’s recommendations for troubleshooting. If you are unsure how to handle a specific malfunction, seek professional help.

Maintenance Recommendations

To ensure your sensor faucet can operate stably for a long time, here are some maintenance suggestions:

Regular cleaning:

Clean the sensor area and faucet surface regularly to prevent the accumulation of dust, dirt or limescale. You can use a mild detergent and a soft cloth to clean it. Do not use cleaners containing abrasives to avoid damaging the surface.

Check the power supply:

If your sensor faucet uses electricity, check the condition of the batteries regularly. If you are using an electrical cord, make sure the cord is securely connected and not damaged.

Keep the water flowing:

Make sure water pipes are clear to prevent water flow obstruction. Check water pipes regularly for signs of leaks or blockages and repair them promptly.

Check the silicone sealant regularly:

If the base of the sensor faucet is fixed with silicone sealant, please check the sealant regularly for aging or cracking. If necessary, replace it in time.

Adjust the sensing range and sensitivity:

As needed, regularly adjust the sensing range and sensitivity of the sensor faucet to ensure the best user experience.

Avoid shocks and scratches:

Be careful to avoid impact or scratches on the induction faucet to avoid damage to the appearance and internal parts.

Regular inspection:

Check the various parts of the sensor faucet regularly to make sure they are all in good working condition. If any abnormality is found, repair or replace it in time.

Avoid using strong acidic or alkaline cleaning agents:

Avoid using strong acidic or alkaline cleaners that are corrosive to metal or plastic to avoid damaging the faucet surface and internal structure.

Protect the surrounding environment:

When using an induction faucet, be careful to prevent water from splashing onto surrounding objects to protect the cleanliness of the surrounding environment.

In conclusion, regular maintenance of your sensor faucet is an important part of ensuring its long-term operation. Following the manufacturer's recommendations for regular cleaning and inspection will ensure your faucet remains in great working order and looks its best. If you have specific maintenance questions or needs, it is recommended that you refer to the product manual or contact the manufacturer or supplier for more detailed advice.

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No. 59, Zhongzheng Road, Wufeng District, Taichung City, Taiwan 41361

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